These Terms of Sale define the procedure for ordering, payment, delivery, and complaints regarding products offered on the website www.allbahmattress.com, operated by Allbah d.o.o. Sarajevo, located at Izeta Čomore 12, 71000 Sarajevo, Bosnia and Herzegovina (Company ID: 4203286730003).

By accessing and using our online store, you agree to the terms outlined below. These terms apply to all sales made via our web platform and are subject to change without prior notice.

1. Ordering

Customers can place orders through the electronic order form available on our website. A customer is defined as any person who completes the online ordering process, provides the required information, and submits a valid order.

Products are ordered by selecting the desired items and adding them to the shopping cart. The order is considered final when the customer chooses a payment method and completes the checkout process.

All prices on the website are shown in euros (EUR) and include VAT, unless otherwise specified.

2. Payment Methods

Allbah offers secure and flexible payment options. Customers can choose one of the following methods:

  • Credit/debit cards (Visa, Mastercard, Maestro)
  • Bank transfer
  • Cash on delivery (only available in certain regions)
  • PayPal (coming soon)

All online payments are processed via secure and encrypted payment gateways.

3. Delivery

We deliver across the entire territory of Europe.

Delivery Terms:

  • Standard delivery time is between 3 to 10 business days, depending on your location and product availability.
  • Custom-made products may require additional production time (typically 7–15 business days).
  • You will receive a shipping confirmation and tracking link via email once your order is dispatched.

Shipping Partners:

We cooperate with reputable courier services to ensure safe and timely delivery of your order.

Delivery Policy:

  • All products are carefully packed to prevent damage during shipping.
  • Please inspect your package upon delivery. If any visible damage is present, notify the courier and contact us immediately at support@allbahmattress.com.
  • If you do not receive your package within the expected timeframe, please contact us so we can assist in locating the shipment or sending a replacement.

4. Returns and Complaints

We want you to be completely satisfied with your purchase. If for any reason you are not, please refer to the conditions below:

Product Complaints:

  • If the product you receive is defective, damaged, or does not match the description on our website, you are entitled to file a complaint.
  • Complaints must be submitted within 7 business days of receiving the product.
  • Contact us at support@allbahmattress.com with your order number, photos of the issue, and a description of the problem.
  • If the complaint is approved, we will offer a replacement product or a full refund—depending on your preference.

Refunds and Cancellations:

  • Orders can be cancelled within 24 hours of placement if the item has not yet been shipped.
  • If you cancel after the order has been processed or shipped, return shipping costs may apply.
  • Refunds will be issued to the original method of payment within 7 business days after the return has been received and processed.

5. Custom Orders

Some of our products are made to order (e.g., custom-size mattresses or beds). Please note that:

  • Custom orders cannot be returned or refunded unless the item is defective or delivered incorrectly.
  • Any cancellation of custom orders must be made within 24 hours after confirmation.

6. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Allbah d.o.o. and may not be copied, reproduced, or used without written permission.

7. General Terms

  • Allbah d.o.o. reserves the right to update or change these Terms of Sale at any time.
  • The customer is responsible for providing accurate and complete information when placing an order.
  • Any disputes will be resolved in accordance with the applicable laws of Bosnia and Herzegovina.

Contact Information

Allbah d.o.o.
Izeta Čomore 12, 71000 Sarajevo
Bosnia and Herzegovina
Company ID: 4203286730003
Email: support@allbahmattress.com
Website: www.allbahmattress.com