Personal Data Collection and Protection Statement

At Allbah d.o.o., we are committed to protecting the privacy and personal data of our customers. We only collect essential information necessary for processing orders, delivering services, and improving your shopping experience.

What We Collect

We collect the following personal data:

  • Name and surname
  • Delivery and billing address
  • Contact information (email, phone number)
  • Payment details (processed securely and not stored by us)
  • Purchase history and preferences

This information is collected through our website when you place an order, subscribe to our newsletter, or contact our support team.

Use of Data

Your personal data is used solely for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Communicating order status and updates
  • Internal record keeping and improving our products/services
  • Marketing communication, only if you opt in

We will not use your personal data for marketing purposes unless you explicitly give consent. You may withdraw consent at any time.

Marketing Communications

Customers have the right to opt out of marketing communications at any time. You can do so by:

  • Clicking the “Unsubscribe” link in our emails
  • Updating your preferences in your account settings
  • Contacting us directly at: privacy@allbahmattress.com

We respect your decision and will ensure your data is removed from marketing lists promptly.

Sharing with Third Parties

We do not share, sell, or rent your personal data to third parties for their own marketing purposes.

Personal data may only be shared with trusted service providers who perform essential business functions (e.g., payment processing, shipping), and only under strict confidentiality agreements.

Data Protection

All personal information is stored securely and is accessible only to employees who need it to perform their job functions. We implement robust security measures to protect your data from unauthorized access, disclosure, or misuse.

Your Rights

As a customer, you have the right to:

  • Request access to your data
  • Request correction or deletion of inaccurate data
  • Withdraw consent for data processing
  • File a complaint regarding data misuse

For any such requests, please contact:
📧 privacy@allbahmattress.com

Changes to This Policy

We reserve the right to update this Privacy Policy as needed. All changes will be published on this page. Continued use of our services after changes implies acceptance of the updated terms.

📍 Allbah d.o.o.
Izeta Čomore 12, 71000 Sarajevo, Bosnia and Herzegovina
Company ID: 4203286730003